Call or email us… once you know you want to go for it, here is how to start a repair process:
- Download our kitegearfix Repair Form
- Fill out the Adress and contact part
- Give a brief but complete description of the damage
- Describe any additional work you want us to do
- Set your price limit which we should not exceed without asking for your “OK”
- Pack your kite without the bag in the smallest box possible
- Purchase shipping labels to our adress shown on the form
- Purchase a prepaid shipping label (if you want to) for the return of your kite to your address
- Bring box to shipping carrier
- Relax and wait for your preferred kite to be repaired and shipped back to you
At anytime, you can contact us! We are here to help! Thats what we love to do..
What our kiterepair Form does:
It’s your kite repair and work ticket. It will stay with the kite at all times when it is in our hands.
It’s like the wristband of a hospital patient. We can see brand, model, year, size and color, the reason for the damage and a drawing to help us locate the part that needs attention and repair. It helps us, if we need to get in touch with you and it makes sure that you will get YOUR repaired kite back.. 🙂
The more we know about the damage, the better we can work on your gear. Oh… and.. We check every gear that leaves our workshop for function. If we find anything that needs attention or repair, we will let you know of course.
So this form is crucial to be filled out and included in the box you send us..
Also: Please have a look at our Shipping Instructions available for download. They give you exact instructions on how to minimize shipping to a max. We mainly use pirateship.com and it is amazing!
Up to 90% cheaper than regular prices for USPS, UPS and FEDEX!